Shipping policy
We ship from our warehouse located in Nashville, TN, United States.
Processing Time:
- Most orders require 1-5 business days for processing.
- For pre-order items, please allow 1-5 business days for processing around the expected ship date.
- Orders placed during flash sales or other high-activity periods may take longer than normal to process.
Shipping Options for Customers in the United States:
At checkout, customers have the option to select from the following domestic mail classes based on availability and delivery address:
- USPS - Ground Advantage: This economical ground delivery service includes tracking and up to $100 insurance on most shipments (restrictions apply). Delivery/transit time is typically 2-5 business days (plus 1-5 business days for order processing), but may take longer in some cases.
- USPS - Priority Mail: This service includes tracking and up to $100 insurance on most shipments (restrictions apply). Delivery time is typically 1-3 business days (plus 1-5 business days for order processing), but may take longer in some cases.
- UPS - Ground: This service includes tracking. Delivery/transit time is typically 1-6 business days (plus 1-5 business days for order processing) with Saturday delivery available to most residential addresses. Please note that UPS does not deliver to USPS P.O. Boxes. UPS highly recommends including a phone number in the shipping information for delivery purposes.
- USPS - Media Mail: This tracked shipping option is inexpensive and is reserved for physical media only. Delivery time is typically 2-8 business days (plus 1-5 business days for order processing), but may take longer in some cases. Orders shipped via Media Mail service are subject to USPS inspection and are not insured or guaranteed against damage or loss. For more secure service, we recommend selecting an insured mail class.
USPS Media Mail pre-order processing:
Please note that pre-ordered or backordered items shipped with Media Mail can sometimes take longer than other mail classes for USPS to process and for the tracking to activate due, in part, to high package volumes. If you would like to receive a pre-order/backorder media product as quickly as possible after shipment, we recommend selecting an alternative mail service.
Shipping Options for Customers Outside of the United States:
For international orders, the customer is responsible for any import duties or tariffs that may be required by their country's customs office prior to delivery. Please follow the tracking closely in case any delivery notices are missed. Shipping & handling charges are non-refundable for packages that are returned to sender for reasons including, but not limited to, being unclaimed, undeliverable as addressed, etc.
Additional notes:
- Please be sure to provide a secure shipping address as there is no guarantee against theft after delivery and the shipping costs are non-refundable for return to sender packages. If you would like to pay more for a signature requirement for delivery, please contact us before placing your order and we'll act accordingly. Otherwise, the carrier may leave the package at your door or in your mailbox.
- Please monitor tracking closely and sign up for carrier tracking updates if applicable. If delivery is attempted, the carrier may leave a notice card, but we cannot guarantee this. We do not receive or send delivery notices. Shipping charges are non-refundable for packages returned to sender for reasons including, but not limited to, unclaimed, undeliverable as addressed, etc., and must be paid again for subsequent reshipments.
- Please note we cannot ship to third-party freight forwarders. All orders shipped to a known freight forwarder may be canceled without notice.
- Delivery times shown during checkout may be carrier estimates based on averages. Actual delivery may take longer. There is no on-time service guarantee. Your patience is appreciated.